I live about 40 miles from the closest Nissan dealership (or at least the one that I bought from) so I don't get up there all that often. I VERY much like the maintenance and sales guys at McCarthy Nissan and would recommend them to anybody. Jason, the sales manager, was a high school soccer teammate of mine and is extremely laid back, trustworthy guy. The people in the maintenance department go out of their way to help and are extremely professional.
With that said it took me a few months before I was able to take time out to stop into the dealership to have it checked out. In the mean time the OTHER headlight has now developed some moisture inside it as well. When I got up to Olathe, and talked with the customer service guy in their shop, he said this almost NEVER happens. This tells me there is some sort of failure of this set of headlights. In my opinion, regardless if I am out of warranty, this is a manufacturing failure, and I shouldn't be responsible. The final estimate for BOTH assemblies is now at a whopping $1013.90.
I submitted this information back to Kim at Nissan USA and after a couple of days she contacted me and said that they would reimburse McCarthy Nissan for the headlights after the work was performed, but I would be responsible for the labor. I called McCarthy and they told me the labor would be about $250. So now I'm looking at paying out of pocket for the labor, plus 160 miles of travel for both trips to the dealership, several hours of my time spent sitting in the waiting room, all because a headlight assembly failure that is obviously a manufacturing flaw. This still doesn't feel right to me.
I called a local body shop that I trust, here in our home town. He said they could do it for about $125 if I can get Nissan to send me the parts. So now I've called Kim back at Nissan USA and asked if that was an option, or if I could negotiate a more reasonable rate at the Olathe dealership for the labor. To be totally honest, I don't want to pay anything. I've already spent my time, energy, and GAS dealing with an issue that is not my fault and shouldn't have happened.
I'll post the pictures of the headlight below. I'm not talking about a little bit of condensation. I'm talking about a small rain forest growing inside the headlight. During the winter, the moisture would freeze and it actually degraded the performance of the headlight dramatically.